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❓ Frequently Asked Questions

Got questions? We've got answers.

Setup & Technical Questions

Do I need any technical experience to use this system?
No technical experience required! We handle the complete setup for you. Our team imports the system template, connects your Stripe account, sets up your calendars, and configures all automations. You just need to provide your branding assets and we’ll have you live in 48 -72 hours.
Most gyms are up and running within 48 hours, but sometimes it might take a bit longer depending on your availability furing onboadring. We import the snapshot, connect your calendars and payment systems, and provide complete training.
We can integrate with most existing systems or help you migrate. Our GoHighLevel platform is designed to replace multiple tools, so many clients consolidate everything into one system. We’ll work with you to ensure a smooth transition without losing any data or disrupting your operations.
Absolutely. We use enterprise-grade security, are GDPR compliant, and all payments are processed securely through Stripe.

AI & Automation Features

How does the AI phone receptionist work?
Our AI answers your gym’s phone 24/7 with a custom greeting and your branding. It uses natural conversation to qualify leads, answer common questions, handle objections, and book intro tours directly to your calendar. If needed, it can transfer calls to your staff. The AI learns your gym’s specific information and sounds completely natural.
The chat AI handles Instagram DMs, Facebook messages, live website chat, SMS, Google My Business messages, WhatsApp, and more. All conversations flow into one unified inbox with consistent AI responses across every platform. It responds instantly 24/7 and can book tours from any channel.
Yes! During setup, we train the AI on your specific gym information: programs, pricing, schedules, policies, and common questions. It can answer detailed questions about membership options, class schedules, equipment, trainer backgrounds, and more. For anything it can’t handle, it seamlessly transfers to your team.
Unbooked leads automatically enter nurture sequences with targeted SMS and email campaigns. 

Business & Pricing

Are there any setup fees or hidden costs?
Your monthly subscription includes the software with all it’s built in feature. The only additional costs are payment processing fees (standard Stripe rates), any premium features you choose, and AI credits, SMS, Email usage fees. 

 

Most gyms see 3-5x ROI within 60 days. The AI typically books 15-30 additional tours per month that would have been missed calls or delayed responses. Even a modest 20% conversion rate on those tours pays for the system multiple times over. Plus, you save hours weekly on manual follow-up and admin tasks.

 

Yes, there are no long-term contracts. Most plans are month-to-month after the initial setup period. However, we’re confident in our results – over 97% of gym owners continue using the system after seeing the dramatic increase in bookings and revenue.

 

Absolutely! Our Agency plan is designed for multi-location owners and franchises. You can manage multiple gym locations from one dashboard, with customized AI for each location’s specific needs. Volume discounts are available for 3+ locations.

Support & Training

What training and support do you provide?
Complete training is included! We provide live onboarding sessions, video tutorials, and written guides. Our support team is available via email, chat, and zoom with a 24-hour response guarantee. 
Our team handles most customizations for you during onboarding only. Advanced customization will be available as a separate service soon. 
Regular updates and new features are included automatically. GoHighLevel releases new features monthly, and we continuously improve our gym-specific templates and AI scripts. You’ll always have access to the latest automation tools and best practices.
We can offer ongoing training sessions, especially helpful when you hire new staff. Our knowledge base has step-by-step guides for every feature. 
 

Still Have Questions?

Book a free consultation to get personalized answers about your gym’s specific needs.

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